I got an e-mail from the Tesla Service Center in Denver (my Service Center until one opens in Albuquerque), asking about a proactive repair, replacing the 12 volt battery. The first batteries were traditional batteries, and the replacements are a newer technology and better suited to the demands of the car. They told me they would be in New Mexico the next week and could install the battery. I told him I was in Maine, and he said he would contact the nearest service center and let them know about the service. A couple hours later, I was contacted by Mark Duly, the New England Service Advisor. We arranged a date that worked, and he told me that ranger, Master Tech Keith Shliapa would arrive by 9:30am on the appointed date.
Keith arrived in a cute little Tesla city truck, took out his tools and got started.
He removed the frunk lining and then most of the trim around that compartment, exposing all of the pumps and motors that operate the mechanical systems (air, heat, suspension, wipers, etc.).
He replaced the battery, and then before he put it all back together, he hooked his laptop up to the car and made sure the car recognized the new battery, and checked out the car from his computer. He also updated the firmware.
What I didn’t know was there were several more “fixes” that Tesla said should be done on the car. A plastic piece was inserted between two metal pieces that are part of the sunroof to prevent the metal from hitting and making a noise.
While the sunroof was off, he glued a rubber seal down on the edges that had become loose. He cleaned off the adhesive that was being dragged onto the glass when the sunroof was opened.
He put a flexible spacer between the window trim and the body because Tesla said the space between the body and trim was too tight. I never would have noticed that.
Keith and I discussed Tesla, and how amazing this car is. We shared moving from BMW fans to Tesla fans (he was a mechanic with BMW before he came to Tesla. I drove 4 different BMW’s over 40 years before I bought my Tesla). He was a pleasure to work with, and made sure that everything he did left me with a better car than before he showed up. What a great philosophy and what a great way to have your car updated !
I was having some charging issues which Keith checked out through his computer and the car log. He saw a few error messages relating to the charging cable, but he wasn’t sure if the problem was the cable, the charger, or something else. Before he left, he figured it out. A couple of the connectors that attach to the NEMA 14-50 adapter were partially melted. They were the problem. The cause could have been the weight of the charger on the plug, or how it was manufactured. We will never know, but he made sure that he knew the cause before he left. I now have a new cable and no charging issues, and he suggested putting a hook next to the plug, so I can loop the cable over it and take the weight off the adapter.
He also told me that Tesla is now recommending that we rotate the tires after 5,000 miles. I don’t think I ever got that memo from Tesla, so I was glad to hear about that. I need to rotate my tires !
If any of you have any hesitation about owning a Tesla out of the area of a service center, let this be an example of how good the service will be ! Awesome. Thanks Keith.
If anyone would like to see more photos, here is a link to an online album.